Financial Info + FAQS
El Paso, Texas
How do I schedule an appointment?
Call our office at 915-262-0053 to schedule an appointment or request one online today. One of our friendly team members will contact you to confirm your selection.
Do you see walk-ins?
Our veterinarians see patients by appointment. However, we always do our best to accommodate pet emergencies on an as-needed basis and walk-ins as schedule allows.
What is your cancellation or rescheduling policy?
We request that you contact our office 24 hours prior to your scheduled appointment. Repeat late cancellations and no-shows will incur a schedule deposit.
Please contact our office as soon as possible if you need to reschedule. Our team will work with you to find a time that works better for you.
Appointments
What do I need to bring to my pet's first appointment?
You will need to bring in the following:
- Your completed new patient forms
- Medical records if available
- Vaccine records
- List of medications and dosages if available
- Toxicity cases are encouraged to bring pictures of toxin label.
How can I get a copy of my pet's records?
We are happy to email your pet records to you or to a veterinary facility upon request.
What type of pets do you see?
Dogs and Cats
How often should I schedule my pet's wellness check?
Puppies and kittens need appointments every 3 weeks until all the boosters are administered, usually past 4 months of age. Spaying and neutering are usually advised during the first year of life.
Adult pets generally need vet visits once a year.
Senior pets and those with chronic illnesses may require more frequent care.
We will provide your pet with the necessary vaccinations and check for underlying health issues. Remember - prevention and early intervention are key to maintaining healthy, vibrant lives.
How often should I schedule my pet's wellness check?
Puppies and kittens need appointments every 3 weeks until all the boosters are administered, usually past 4 months of age. Spaying and neutering are usually advised during the first year of life.
Adult pets generally need vet visits once a year.
Senior pets and those with chronic illnesses may require more frequent care.
We will provide your pet with the necessary vaccinations and check for underlying health issues. Remember - prevention and early intervention are key to maintaining healthy, vibrant lives.
Treatments
Why does my pet need vaccinations?
They can prevent infectious diseases that can cause severe illness or even death. Vaccinations help safeguard your pets and significantly extend their lives - and some are required by law.
Pet vaccinations are a public health concern and can safeguard your family members. Such is the case of rabies, which can be transmitted to multiple species including humans.
How often does my pet need a rabies vaccination?
The first rabies shot is good for one year. From that point on, rabies vaccinations last for three years. We will discuss the best options for your pet.
Why would my pet need dental cleaning?
Dental disease is more than just bad pet breath. If not removed, plaque and tartar buildup on your pet's teeth and gum line can cause tooth decay and gum disease, which can result in pain and even tooth loss. Harmful oral bacteria can also be released into the bloodstream, putting your pet's health at risk. We may recommend dental cleaning under general anesthesia, to safeguard your pet's oral and overall health.
How can I prevent my pet from getting fleas, ticks, and heartworms?
We are happy to discuss parasite prevention products for fleas, ticks, and heartworms as these threats are found inside and outside our homes. Beware of over-the-counter parasite prevention products, which are often ineffective and can be harmful to your furry friend.
My pet is a strictly indoor pet, so is heartworm prevention necessary?
Heartworm disease is transmitted to your pet through mosquito bites. Mosquitoes can make it easily into your home, so even strictly indoor pets require heartworm prevention for their protection.
At what age should I have my pet spayed or neutered?
We will evaluate your pet's unique needs to help you determine the ideal time to spay or neuter your cat or dog. However, the best time to spay or neuter pets ideally is between 6 months to just over a year.
Should I have my pet microchipped?
Microchipping is a simple yet invaluable measure that significantly increases the chances of a happy reunion if your pet ever wanders away. Unlike collars or tags, microchips are permanent and cannot be removed or lost. The process involves implanting a tiny chip under your pet's skin, containing a unique identification number linked to your contact details. This ensures quick and reliable identification.
What are common signs of pet emergencies?
Common signs of a pet emergency may include the following:
- Difficulty breathing
- Extreme coughing or choking
- Ingestion of toxins or poisonous substances
- Bloating or a swollen or painful abdomen
- Severe diarrhea or vomiting
- Difficulty urinating
- Seizures or convulsions
- Unconsciousness, weakness, or lethargy
- Inability to stand or walk
- Heavy bleeding that will not stop
Pets are masters at hiding their pain, so if you have any concerns, contact our office to schedule a same-day appointment. If your pet experiences an emergency after office hours, please contact an emergency pet veterinarian for immediate care.
Financial Info
What forms of payment do you accept?
We aim to make payment convenient. We accept most insurance plans and offer a variety of payment options, including the following:
- Cash
- Debit cards
- Visa, Mastercard, American Express
- CareCredit
- Scratchpay
- PoggoPay
Please note that payment is due at the time services are rendered.
IS IT TIME FOR AN APPOINTMENT?
Is your furry friend overdue for some pampering? Whether it’s time for a wellness check or some TLC after a big adventure, our team at Golden Valley Animal Care is here to help. We invite you to request an appointment today!
